Privacy Policy

1. Introduction

Welcome to Raven Seer ("we," "our," or "us"). We are strongly committed to protecting your personal information and your right to privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information when you access or use our competitor intelligence platform and related services (collectively, the "Service").

By accessing or using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue your use of the Service immediately.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain data collected automatically through your use of the Service.

A. Personal Information You Provide

• Account & Profile Data: First and last name, email address, and authentication credentials. This identity management is securely handled through our enterprise-grade authentication systems.
• Configuration Data: Specific competitor domains, target URLs, and tracking keywords that you configure within your dashboard settings to generate analytical insights and battlecards.
• Communications Data: Information you provide when contacting our support team or sending inquiries.

B. Billing and Financial Information

• Payment Data: To securely process subscriptions (such as our Starter, Pro, and Growth plans), we utilize an industry-leading Merchant of Record and payment gateway. All payment card details are collected and stored directly by our payment processor. We do not store full credit card numbers physically on our servers.

C. Automatically Collected Information

• Usage Data: Information indicating how you access and utilize the platform, such as IP addresses, browser types, operating systems, referring URLs, access times, pages viewed, and feature interactvity.

3. How We Use Your Information

We use the information collected or received primarily to facilitate the core functions of our competitor intelligence platform, including to:

• Provide, operate, securely maintain, and continually improve the Service.
• Execute daily web intelligence scans strictly based on the domains and keywords you define in your workspace.
• Manage user accounts, process authentications, and handle organizational team invitations/roles.
• Enforce plan boundaries according to your active pricing tier (e.g., dynamically pausing configurations if limits are exceeded).
• Deliver critical operational and transactional communications, including weekly battle brief emails, account downgrade warnings, and security alerts (processed via our sub-processor, Resend).
• Respond to customer service inquiries and fulfill Pro/Growth tier priority support requests.
• Comply with applicable legal requirements.

4. Sharing Your Information

We do NOT sell your personal data or your proprietary keyword tracking configurations to third parties for marketing or advertising purposes.

We only share information with authorized third-party vendors and sub-processors strictly when necessary to provide the Service, complete transactions, or comply with legal obligations. These sub-processors include:

• Authentication Providers: For secure user identity and session management.
• Payment Processors: For subscriptions, checkout, and invoice management.
• Resend: For the reliable delivery of automated platform emails (such as intelligence briefs).
• Database & Infrastructure Providers: For the secure hosting, storage, and processing of application data in robust cloud environments.

5. Security of Your Information

We implement commercially reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method implies absolute security; therefore, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Generally, this means retaining account data while your workspace is active. We may retain and use your information further to the extent necessary to comply with legal obligations (e.g., tax records), resolve disputes, and enforce our agreements.

Upon verified request, or upon standard termination of your organization workspace, your data will follow routine deletion procedures from our active databases.

7. Your Privacy Rights and Choices

Depending on your geographical location (such as under the GDPR or CCPA), you may be legally granted specific rights regarding your personal information, including:

• The right to request access to the personal data we hold about you.
• The right to request that we correct inaccuracies or complete incomplete data.
• The right to request the deletion or removal of your personal data ("right to be forgotten").
• The right to withdraw your consent where we relied on it to process your information.

To exercise these rights to access or request deletion of your data, please contact our support team.

8. Children's Privacy

The Service is restricted to users over the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you become aware that a minor has provided us with personal data, please contact us so we can take immediate steps to remove such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions, comments, or data requests regarding this policy or our privacy practices, please contact our support team directly.